General Terms of Purchase

This is an English translation of our General Terms of Purchase (Opšti uslovi kupovine), provided for convenience. The Serbian version is legally binding; if the two versions differ, the Serbian version prevails.

The online store bezsajta.rs is owned and operated by:

• Company name: XPLORIUM DOO NIŠ
• Legal form: limited liability company (d.o.o.)
• Registered address: Vojvode Tankosića 11a, 18000 Niš, Serbia
• Company registration number (matični broj): 22156071
• Tax ID (PIB): 115424619
• Website: bezsajta.rs
• Contact phone: +381 62 824 9481
• Phone for complaints and suggestions: +381 62 824 9481
• Contact email: info@bezsajta.rs

We provide digital services on a subscription basis. The services are delivered electronically and do not involve the delivery of physical goods.

Payment is possible only in Serbian dinars (RSD). Amounts in EUR are shown for information only. The final amount charged is shown in RSD on the order summary (checkout) page before you confirm the payment.

VAT is included in the price and there are no hidden costs.

We accept all validly presented payment cards: MasterCard, Maestro, Visa and DinaCard.

All types of valid payment cards are treated equally, with no additional conditions and without favouring any card brand or payment method.

All payments are made in the local currency of the Republic of Serbia — the dinar (RSD). Prices shown in other currencies for information are converted at the middle exchange rate of the National Bank of Serbia. The amount charged to your payment card will be expressed in your local currency, converted at the rate used by the card organisations, which we cannot know at the time of the transaction. As a result of this conversion, there may be a slight difference between the original price shown on our website and the amount on your card statement.

Services are delivered exclusively electronically. No physical goods are shipped, so there are no delivery costs and no customs rules apply.

Delivery times:

• Access to the user account (reservations and AutoPost) — immediately after the successful payment is recorded.
• Website draft — within a few minutes of signing up.
• Website publication — no later than 72 hours after the customer approves the draft. The period runs from the approval of the draft, because the work depends on the customer's approval and the materials the customer provides. In practice the website is usually published sooner.

Limitations outside our control: internet domains are registered and activated through the authorised registry and domain registrars, and if the customer already owns a domain, activation also depends on the DNS records being changed at the customer's registrar. The time needed for domain activation and DNS propagation is outside our control and can take from a few hours up to 48 hours. Our delivery obligation is fulfilled when the website is published, regardless of when third parties activate the domain.

Territorial limitation: the services are provided to customers in the Republic of Serbia.

The customer is notified of the activation of the service at the email address given when ordering.

On behalf of bezsajta.rs, we undertake to protect the privacy of all our customers. We collect only the data necessary for our business and for providing a quality service, and the data is processed lawfully and transparently. The data collected includes personal data such as first and last name, email address, phone number and address, as well as technical data such as IP addresses and cookies that allow the website to work properly. The data is used to process orders, provide the services, send promotions and marketing messages, and for analysis and improving the user experience. All customer data is kept strictly confidential and is available only to the people who need it to do their work. Customer data is processed on the basis of the customer's consent, to meet legal obligations, or on the basis of the merchant's legitimate interests. The customer may withdraw consent to marketing at any time, including to promotional messages, unsubscribe from mailing lists, or decline to take part in marketing campaigns. Customers have the right to access their data, to request its correction, deletion or transfer, and to restrict its processing. The data controller is XPLORIUM DOO NIŠ, and everyone who has access to the data on the controller's behalf — including business partners and processors — is responsible for respecting the principles of privacy protection.

Requests to exercise any of these rights can be sent to info@bezsajta.rs. In the event of a data security breach, we will notify the Commissioner for Information of Public Importance and Personal Data Protection and the affected users within 72 hours.

This website uses cookies to provide basic functionality, improve the user experience, analyse traffic and tailor content to your interests. When using the website you can accept all cookies, refuse them, or set individual options as you choose. If you refuse cookies or they are not enabled, the website will use only those necessary for basic functionality, and some features, such as keeping the data you entered during an order, may be limited. You can change your cookie settings at any time in your browser's options or in the settings available on the website.

When you enter your payment card details, the confidential information is transmitted over the public network in a protected (encrypted) form. At no point is your payment card data available to our system.

Payment card details are entered only on the bank's protected page (HPP — Hosted Payment Page). We do not request, store or archive the card number, expiry date or security code (CVC2/CVV) in any form.

If a service you paid for was not provided as described, or a technical error occurred, you have the right to file a complaint.

How to file a complaint: by email to info@bezsajta.rs or by phone at +381 62 824 9481.

Information required with a complaint: order number, date of purchase, proof of purchase (the payment confirmation you received by email) and a description of the non-conformity.

Deadline for filing: in accordance with the Consumer Protection Act, a complaint can be filed within 2 years of the date of purchase.

Response time: we will reply to a complaint in writing or electronically within 8 days of receiving it and inform you of the next steps.

Resolution time: a complaint is resolved no later than 14 days from the day it was filed.

Costs: since the services are provided electronically, there are no delivery or return costs.

If money is refunded to a customer who paid with a payment card, in part or in full and regardless of the reason for the refund, bezsajta.rs is obliged to make the refund only through the VISA, EC/MC, Maestro and DinaCard payment methods, which means that the bank, at the merchant's request, will refund the money to the cardholder's account.

Refunds are made by cancelling (refunding) the original transaction. Refunds in cash or to a current account are not possible.

XPLORIUM DOO NIŠ is registered for VAT. VAT is included in the price and there are no hidden costs.

Duration: the contract is concluded for an indefinite period and is billed monthly.

Minimum contract period: there is no minimum commitment — the subscription can be cancelled at any time.

Automatic renewal: the subscription renews automatically at the end of each billing period, and the charge is made to the same payment card as a merchant-initiated transaction (MIT). You give your consent to such charges when making the first purchase.

Termination: you can cancel the subscription at any time, without giving a reason and without a termination fee, by sending a request to info@bezsajta.rs or by calling +381 62 824 9481. After cancellation, the service stays active until the end of the billing period already paid for, and it is not renewed or charged after that.

Internet domain: if a domain is registered as part of the subscription, it is registered in the customer's name and the customer remains its owner after the subscription ends. On cancellation, at the customer's request, we enable the transfer of the domain to a registrar of the customer's choice. We do not charge a termination fee or the domain registration costs for the first year.

In accordance with the Consumer Protection Act, a consumer has the right to withdraw from a distance contract within 14 days of the day it was concluded, without giving a reason.

The withdrawal form can be downloaded as a PDF or filled in online and printed (the form is in Serbian). Send the completed and signed form to info@bezsajta.rs or by post to our registered address.

Exception for digital content: if you expressly request that the service begin before the 14-day period ends and confirm this when making the purchase, you lose the right of withdrawal once the service has been fully performed. You will be expressly warned of this consequence and asked for your consent before the service is activated.

Conformity: we are liable for any non-conformity of the service with the contract in accordance with the Consumer Protection Act. Rights based on non-conformity are exercised through the complaints procedure described above.

Functionality of digital content: the services are used through a web browser and do not require installing any special software. You need a device with internet access and an up-to-date web browser (Chrome, Safari, Firefox or Edge, current version).

After-sales services: technical support is included in the subscription price and is available by email (info@bezsajta.rs) and phone (+381 62 824 9481) on working days from 10:00 to 17:00. Requests received outside working hours are handled on the next working day.

Out-of-court dispute resolution: we try to resolve any disputes amicably. A consumer has the right to turn to a body for out-of-court resolution of consumer disputes from the list kept by the ministry responsible for consumer protection. If an agreement is not possible, the courts of the Republic of Serbia have jurisdiction.

Copyright: all content of the online store is protected under the Law on Copyright and Related Rights.

The online store does not use links to external third-party websites, except where necessary to process an order and with prior notice to the user.

To process a payment, the user is redirected to the protected page of OTP banka Srbija, and is informed of this before confirming the payment.